Performance Improvement Case Study

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A small, multi-location retailer needed assistance because, after a profitable 45 years, expenses had exceeded revenue, cash was tight, and the way it had always been done wasn't working anymore. We worked with management to identify and implement opportunities for improvement. At the end of three months:

  • Inventory was down 30% and an improved inventory control system was in place.
  • Payroll was down 13% with no reduction in service levels or store hours.
  • Corporate overhead was reduced by 20% with no decrease in store benefits or support.

The retailer returned to profitability that fiscal year and, within 3 years of continued improvements building upon the work we did together, had the best year they'd had in almost 50 years.